A top official will determine where responsibility lies when a public complaint spans multiple departments under a new handling mechanism for the 1823 hotline, set to be implemented early next year.
Deputy Chief Secretary for Administration Warner Cheuk Wing-hing said on Monday that he would ensure a โvery fairโ distribution of responsibility when assigning complaints that involved more than one government department.
The reform, which will take effect in the first quarter of next year, will see Cheuk make the final call on which bureau or department should handle complaints with ambiguous or overlapping responsibilities.